DESIGN TOOLS
Login Support

Micron login support

Micron has implemented single sign-on (SSO) capability within our website. This effort streamlines the login process so you can easily access Micron tools and content while ensuring more secure access. Find more information about this process below.

Frequently asked questions (FAQs)

SSO is a service that allows a user to use one set of login credentials (typically your username and password) to access multiple applications or websites. SSO makes it easier to access the different accounts you have without having to remember each username and password. Plus, it helps you stay more secure when logging in.

As part of the micron.com platform migration, your contact information was moved to a new, more secure user management system. We ask that you create a new password upon first login to ensure security of your account, access and contact information.

No. If you already had a Micron.com account, your access has been transferred to the new system along with your contact information.

If you are having issues even after following the step-by-step guide (desktop or mobilbe) below, you can contact websupport@micron.com with the email you are trying to access the site with. If you have a screenshot of the error you are experiencing, please send that to us as well. The more details you provide, the better we can assist you.

Depending on your organization’s security requirements, you may need to enable multi-factor authentication.

Because your login information is managed by your organization, the Micron web support team cannot assist you with troubleshooting your login information. You will need to speak with your company’s IT organization.

Follow these steps:

  1. Verify that you’ve registered before trying to log in.
  2. Ensure that you’re using the same email address that you used for registration.
  3. If you still have issues logging in, try clearing your browser cache.

In some cases, due to domain-level restrictions, your email address might not work. If this happens, we will generate an alternative login for you. You will receive an email with alternative login credentials and further instructions.

If the problem persists, please report the issue to our support team at websupport@micron.com. We’re here to assist you in resolving the issue.

We implemented single sign-on (SSO) login recently. With this new process, you are redirected to log in with your Microsoft account credentials (company email) instead of your old micron.com username and password. This new process is designed to provide a more secure and seamless login experience.

With single sign-on (SSO), you are required to use the same email and password credentials that you use for your company’s email account.

Single sign-on (SSO) is a user authentication service that permits a user to use one set of login credentials (e.g., email and password) to access multiple applications.

Here’s a simplified, step-by-step process of how SSO works:

  1. You enter your company email address and password on the SSO login page.
  2. The SSO system independently verifies your credentials.
  3. Once verified, the SSO system sends a token to the application.
  4. This token tells the application that you’re an authorized user.
  5. The application then grants you access.

This process ensures that your password remains secure. The application (in this case, micron.com) never sees your password; it only gets the token from the SSO system. It allows you to use a single set of credentials across multiple applications while keeping your password secure.

Our single sign-on (SSO) login functionality does not support group email access. Therefore, we kindly request that you register with individual accounts for each user. 

Here are some steps you can take to resolve these issues:

  1. Clear your browser cache: This can help remove any cookies related to alternative logins and refresh the access groups if your permissions were recently updated.
  2. Try logging in with a different browser: If you were already logged in to an alternative account on the same browser, the system might have automatically signed you in with that account. Using a different browser can prompt the system to ask for your actual email address.
  3. Ensure you’re using your registered login ID: When logging in, make sure to select the correct SSO email associated with your account to ensure your permissions are correctly recognized.

If you continue to experience difficulties, please report the issue to websupport@micron.com. We will assist you in resolving the issue.

While registering, you might see one of these messages:

  1. “Your login is under review.” - This means your registration is either on hold or pending. Please wait for further updates.
  2. “Your login has been denied.” - This means your registration has been denied. If you think this is a mistake, please contact  websupport@micron.com.
  3. “It seems you are already registered with us. Please login with your account credentials.” - This means you’re already registered. Please log in with your existing credentials.

Your access to certain assets, features or pages may be limited due to your account status or specific permissions. If you’re having trouble, please contact websupport@micron.com.



Contact Us

For any other issues not addressed above, please reach out to our support team at websupport@micron.com. We’re here to help!

Step-by-step login guide (desktop)

Step 1: Locate and find the Login button on the top right corner of micron.com (this button is always present on any screen).

Step 2: Choose the action you need to take. On this screen, you have options for Logging in to an Existing Account, Registering for a New Account, SSO Login Support, and the Privacy Policy.

Step 3: If you have a Micron.com account that is connected to a Single Sign On, you will be redirected to your organization’s SSO screen. You will enter the information you use to log in to your company’s email and computer. Depending on your organization’s security requirements*, you may need to enable multi-factor authentication.

*Important Note: Because your login information is managed by your organization, the Micron web support team cannot assist you with troubleshooting your login information. You will need to speak with your company’s IT organization.

Step 4: After you successfully enter your SSO information, you will be redirected to the homepage and the Login button will change from “LOGIN” to “HELLO, [FIRSTNAME]”. You are now logged in and you have access to your secure documents and other Micron account information.

Step 5: To log out, click “HELLO, [FIRSTNAME]” and select Log Out from the buttons in the area.

 

Step-by-step login guide (mobile)

Step 1: Locate and find the Login button on the bottom right corner of the open Navigation Menu.

Step 2: Choose the action you need to take. On this screen, you have options for Logging in to an Existing Account, Registering for a New Account, SSO Login Support, and the Privacy Policy.

Step 3: If you have a Micron.com account that is connected to a Single Sign On, you will be redirected to your organization’s SSO screen. You will enter the information you use to log in to your company’s email and computer. Depending on your organization’s security requirements*, you may need to enable multi-factor authentication.

*Important Note: Because your login information is managed by your organization, the Micron web support team cannot assist you with troubleshooting your login information. You will need to speak with your company’s IT organization.

Step 4: After you successfully enter your SSO information, you will be redirected to the homepage and the Login button will change from “LOGIN” to “My Account”. You are now logged in and you have access to your secure documents and other Micron account information.

Step 5: To log out, click “My Account” and select Log Out from the buttons in the area.

 

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