Soon after the COVID-19 outbreak started in China, the government built temporary hospitals in Wuhan to care for the huge influx of sick people.

One of the most critical pieces of equipment in these hospitals was ventilators. Coronavirus causes severe pneumonia in some patients, and ventilators are needed to oxygenate their blood while their bodies fight the infection.

Iris Sun, a Micron customer sales operations specialist in Shenzhen, worked closely with a channel partner to get products to a Chinese company, Mindray, that builds ventilators and other medical equipment for these new hospitals.

“It was a really urgent request,” Sun said in an interview via Zoom with Martina Trucco, vice president of Global Communications & Marketing at Micron.

Sun is new to Micron — she came aboard in mid-January, just before the outbreak — but her tenacity, focus on customers and ability to work collaboratively with many others helped her expedite product orders against all odds, according to Wendy Guo, manager of Customer Sales Operations. She worked from home, one of the many challenges that she quickly adapted to.

“Thanks to all team members who helped me with this urgent issue,” Sun said.

The "Heart of Micron" story series shares human stories about Micron team members helping others and benefiting their communities.